Frequently Asked Questions
Everything you need to know about bringing JOMO Studio into your home.
What is the typical shipping timeframe for furniture and decor?
Most in-stock items are processed within 2-3 business days. Depending on your location, standard delivery typically takes 5-10 business days. Larger furniture pieces may require scheduled white-glove delivery.
Do you offer international shipping?
Currently, JOMO Studio ships to the contiguous United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return unless they arrive damaged.
Are the materials used in your products eco-friendly?
Sustainability is at the heart of JOMO Studio. We prioritize FSC-certified woods, recycled textiles, and non-toxic finishes to ensure our products are safe for both your home and the planet.
How can I track the status of my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to our carrier's tracking portal to monitor your shipment in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm for larger purchases.